We want you to shop with confidence. If you are purchasing as a consumer within the European Union, you have certain statutory rights when shopping online. These rights are separate from, and are not affected by, any additional return or money-back guarantee that we may offer.

WEBSITE ORDERS:

Your Right of Withdrawal
If you purchase goods through our website as a consumer, you generally have the right to withdraw from your purchase within 14 days without giving a reason.
For goods, the 14-day withdrawal period generally begins on the day after you, or a third party nominated by you other than the carrier, receives the goods.
To exercise your right of withdrawal, you must clearly inform us of your decision before the withdrawal period expires.
You can start a return by completing our online returns form or by contacting our returns team by email.

Voluntary 30-Day Money-Back Guarantee
In addition to your statutory rights, we offer a voluntary 30-day money-back guarantee on eligible purchases.
To make a claim under this additional guarantee, you must notify us within 30 days of the applicable purchase/payment date specified by this guarantee.
To qualify:
Physical products must be unused and returned in their original condition.
Products should include their original packaging, accessories and documentation.
Digital content, software or downloadable products must not have been accessed, activated or downloaded.
Our voluntary 30-day money-back guarantee is an additional benefit and does not replace, restrict or otherwise affect your statutory consumer rights.

Returning Physical Goods
Once you have notified us that you wish to withdraw from your purchase, you must return the goods within 14 days.
Please follow the return instructions provided by our team and package the products securely before returning them.
Under the statutory right of withdrawal, the customer may be responsible for the direct cost of returning goods where they were properly informed of this before purchase. This does not apply where we have agreed to cover those costs or where the goods are faulty or otherwise non-conforming.
Please do not send products back until you have received the appropriate return instructions.

Refunds
Where you validly exercise your statutory right of withdrawal, we will refund the payments due to you in accordance with applicable consumer law.
Refunds will normally be made using the same payment method used for the original transaction unless another method has been expressly agreed.
Under EU withdrawal rules, reimbursement must generally be made within 14 days of being informed of the withdrawal. For sales of goods, however, we may withhold reimbursement until we have received the goods back or you have provided evidence that they have been returned, whichever occurs first.
Where applicable, the refund will include the cost of standard delivery. Additional delivery charges resulting from your choice of a more expensive delivery method, such as express delivery, do not have to be reimbursed.

Deductions for Diminished Value
You are entitled to inspect and handle goods to the extent reasonably necessary to establish their nature, characteristics and functioning.
If the goods have been handled beyond what would reasonably be permitted when examining them in a physical shop, we may make an appropriate deduction from the refund to reflect any resulting reduction in value.

Exceptions to the Right of Withdrawal
The statutory right of withdrawal does not apply to certain products and circumstances.
These may include:
Goods made to your specifications or clearly personalised.
Sealed audio, video or computer software that has been unsealed after delivery.
Digital content where performance has begun after you expressly consented to immediate performance and acknowledged that you would lose your right of withdrawal.
Other products or services excluded from the statutory right of withdrawal under applicable law.

Digital Content & Software
Special rules apply to digital content and downloadable software.
Where you expressly request immediate access to digital content during the withdrawal period and acknowledge that you will lose your right of withdrawal once performance begins, your statutory withdrawal right may end once downloading, streaming, activation or other access begins.
Where the statutory conditions for losing the withdrawal right have not been satisfied, your statutory rights remain unaffected.

Damaged, Faulty or Incorrect Products
If you receive a product that is damaged, faulty, incorrect or does not conform to your order, please contact us as soon as possible so that we can assist you.
Depending on the circumstances and applicable consumer law, you may be entitled to a repair, replacement, price reduction or refund. EU consumer rules also provide a minimum two-year legal guarantee for new goods that are faulty or do not conform to what was advertised.
Where goods are being returned because they are defective or non-conforming, the consumer should not bear the cost of the remedy, including applicable return shipping costs.

Exchanges
We do not currently offer direct exchanges.
If you would like a different product, please return the original eligible item in accordance with this policy and place a new order for the replacement product.
This does not affect any statutory right to repair or replacement where goods are faulty or otherwise non-conforming.

Business Customers
Purchases made by a company, business or individual acting wholly or mainly for business purposes are generally not covered by the EU consumer right of withdrawal described above.
Returns for business purchases are therefore subject to the terms agreed for the relevant transaction and any additional commercial return rights that we expressly provide.
Any Business Offer return or money-back guarantee provided by us is a contractual or voluntary commercial benefit unless applicable law provides otherwise.

BUSINESS OFFERS

14-Day Business Offer Cancellation Period
For eligible Business Offers, we voluntarily provide a 14-day cancellation period, subject to the terms below.
For physical goods, you must notify us within 14 days of receiving the goods.
For eligible digital content or downloadable products, you must notify us within 14 days of payment and before the product has been downloaded, accessed, activated or otherwise supplied in a manner that makes it non-returnable under the applicable Business Offer terms.
You can submit your request using our online returns form or by contacting us by email.

Additional 30-Day Money-Back Guarantee
Eligible Business Offers may also benefit from our voluntary 30-day money-back guarantee.
To qualify:
You must notify us within 30 days of the applicable payment date.
Physical products must be unused and in their original condition.
Products should be returned with their original packaging, accessories and documentation.
Digital content and downloadable products must not have been downloaded, accessed or activated.
This is a voluntary commercial guarantee and is subject to the applicable Business Offer terms.

Returning Physical Products
Once your return has been authorised, you will receive return instructions from our team.
Products should be securely packaged and returned with all supplied accessories and documentation.
Please do not return products until you have received the appropriate return instructions.

Business Offer Refunds
Once an eligible physical return has been received and inspected, we will process the applicable refund in accordance with the Business Offer terms.
Unless otherwise agreed, refunds will normally be made using the same payment method used for the original transaction.
For eligible digital products, refunds will be processed once we have confirmed that the product has not been downloaded, accessed or activated.

Damaged, Faulty or Incorrect Business Orders
If a Business Offer order arrives damaged, faulty or incorrect, please contact us as soon as possible.
Our team will review the issue and advise you of the available remedy in accordance with the terms of the Business Offer and any applicable law.

Exchanges
We do not currently offer direct exchanges for Business Offers.
Where a return is approved, you can return the eligible product and place a new order for the replacement item.

Contact Us
If you have any questions about a product return, refund, withdrawal request or Business Offer refund, please contact our returns team.
Email: returns@nutechstore.com

You can also use our online returns form to start a return.