Effective Date: 1 January 2026
Last Updated: 15 August 2026

At Nutech Store, we aim to make receiving your technology as straightforward and reliable as purchasing it. This Shipping & Delivery Policy explains how orders are processed, dispatched and delivered, together with important information about delivery times, tracking and damaged or missing shipments.

Order Processing
Once your order has been successfully placed and payment has been authorised, you will receive an order confirmation by email.
Orders are then prepared for dispatch. Processing times may vary depending on the product, stock availability, destination and time at which the order was placed.
Once your order has been dispatched, we will normally send you a shipping confirmation email containing the available delivery and tracking information.
Please note that order processing time is separate from the estimated delivery time.

Delivery Areas
Nutech Store delivers to the countries and regions available for selection during checkout.
Available delivery methods, estimated delivery times and applicable shipping charges may vary according to:
– Delivery destination
– Product type
– Product availability
– Order size and weight
– Selected delivery service
– Carrier availability
If we are unable to deliver an order to your selected address, we will contact you as soon as reasonably possible.

Shipping Costs
Applicable shipping charges will be displayed during checkout before you complete your purchase.
From time to time, we may offer free delivery, promotional shipping rates or other delivery offers. Any eligibility requirements or restrictions will be displayed with the relevant promotion.
Additional charges may apply to certain destinations, oversized products or specialist delivery services.

Estimated Delivery Times
The estimated delivery timeframe for your order will normally be displayed during checkout or provided in your order or dispatch confirmation.
Delivery estimates begin after your order has been processed and dispatched.
Unless expressly stated otherwise, delivery dates and timeframes are estimates and cannot be guaranteed.
Delivery may occasionally take longer due to circumstances outside our reasonable control, including carrier delays, adverse weather, customs procedures, public holidays, transportation disruption or unusually high order volumes.

Order Tracking
Where tracking is available, your shipping confirmation will include the relevant tracking information.
Please allow sufficient time after receiving your dispatch confirmation for the carrier’s tracking system to update.
Some delivery services or destinations may not provide full tracking information.

Multiple Shipments
Depending on product availability and fulfilment arrangements, products from the same order may occasionally be dispatched separately.
If your order is divided into multiple shipments, you may receive separate dispatch notifications and tracking information for each shipment.
Receiving part of your order separately does not necessarily mean that the remaining products are missing.

Delivery Address
Customers are responsible for providing an accurate and complete delivery address when placing an order.
Please check your delivery details carefully before completing checkout.
If you notice an error after placing your order, contact our customer support team as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.
Nutech Store cannot accept responsibility for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer, except where applicable law provides otherwise.

Delivery Attempts
Depending on the carrier and delivery service, someone may need to be available to receive the order.
If delivery cannot be completed, the carrier may:
– Attempt delivery again
– Leave the shipment at an authorised collection point
– Provide instructions for arranging redelivery
– Return the shipment to the sender
Please follow any instructions provided by the carrier.

International Orders, Customs & Import Charges
International shipments may be subject to customs procedures, import duties, taxes or other charges imposed by the destination country.
Where these charges are not included in the amount paid to Nutech Store at checkout, they may be payable separately by the recipient.
Customers are responsible for checking any applicable import requirements before ordering.
Customs processing may also affect estimated delivery times and is outside our direct control.

Delayed Orders
Although we aim to have orders delivered within the estimated timeframe, occasional delays may occur.
If your order has not arrived within the expected delivery period, please check the tracking information provided with your dispatch confirmation.
If there has been no tracking update or your shipment appears significantly delayed, please contact our customer support team and we will assist you in investigating the delivery.
Nothing in this section limits any statutory rights you may have regarding late or non-delivery.

Lost or Missing Orders
If tracking indicates that your order has been delivered but you cannot locate it, we recommend first checking:
– Around the delivery location
– With other members of your household or business
– With neighbours where appropriate
– Any safe location specified for delivery
– Any delivery notification provided by the carrier
If you are still unable to locate the shipment, please contact us as soon as possible.
We may need to open an investigation with the carrier before determining the appropriate resolution.

Damaged Packages
If your order arrives visibly damaged, please retain the product, packaging and any shipping materials.
Contact our customer support team as soon as possible and provide:
– Your order number
– A description of the damage
– Photographs of the external packaging
– Photographs of the product where appropriate
This information can help us investigate the issue with the carrier and determine the appropriate next steps.
Your statutory rights in relation to damaged or non-conforming goods are not affected.

Incorrect or Missing Items
If you receive an incorrect product or an item is missing from your shipment, please contact us as soon as possible.
Before reporting a missing item, please check whether your order has been divided into multiple shipments.
Where we confirm that an incorrect product has been supplied or an item is missing, we will provide appropriate assistance in accordance with applicable law and our policies.

Risk of Loss
For consumer purchases, responsibility for the goods generally remains with Nutech Store until the goods are physically received by you or by a third party designated by you, other than the carrier, subject to applicable law.
Different rules may apply where you independently arrange a carrier that was not offered by Nutech Store.

Cancellations & Changes
If you need to cancel or change an order, please contact us as soon as possible.
We will try to accommodate your request where reasonably possible. However, once an order has entered fulfilment or has been dispatched, we may be unable to modify or cancel it.
If the order has already been dispatched, you may need to follow our returns procedure after receiving it.
Please see our Returns & Refunds Policy for further information.

Events Outside Our Control
Nutech Store will not be responsible for delays caused by circumstances outside our reasonable control, subject to any rights or remedies that cannot legally be excluded.
These circumstances may include severe weather, natural disasters, transportation disruption, industrial action, customs delays, supply-chain disruption, carrier operational issues or government action.
Where a significant delay occurs, we will take reasonable steps to assist affected customers.

Contact Us
If you have any questions regarding shipping, delivery or an existing order, please contact our customer support team.
Customer Support: support@nutechstore.com
When contacting us about an existing order, please include your order number so that we can assist you as quickly as possible.

For information about returning an order after delivery, please see our Returns & Refunds Policy.